BOOKING AND CANCELLATION POLICY

Booking Your Appointment

A 25% deposit is required to secure your booking, and valid credit card information must be held on file. Your deposit is applied in full to your treatment on the day.

Bookings can be made online, by phone, or in clinic – the same policy applies across all.

Appointment Confirmations & Reminders

All appointments are considered confirmed at the time of booking.

You will receive:

  • A confirmation email when your appointment is made

  • A courtesy reminder email 4 days before your appointment

  • An SMS reminder 2 days before your appointment

No reply is needed to confirm – your appointment is already secured.

From the time your reminder is sent, we allow a 24-hour window for any changes to be made.

If we do not hear from you within this time, we will be expecting you for your appointment.

Cancellations & Rescheduling

We understand that life shifts, and we'll always do our best to accommodate you. As a small business, last-minute changes are often unable to be filled. This policy is in place to protect our therapists’ time, and to ensure we can continue to operate sustainably.

  • More than 24 hours' notice — no fee. Your deposit remains on file and can be applied to your next appointment.

  • Less than 24 hours' notice, or no-show — the full service fee applies. Your deposit will be forfeited, and the remaining balance will be charged to your saved credit card on file.

A Final Note

We understand that life can be unpredictable, and we will always approach each situation with care and consideration.

This policy allows us to protect the integrity of our schedule and continue providing the level of attention and service we’re known for.