BOOKING AND CANCELLATION POLICY

To ensure a seamless experience for all our clients, Plume Skin has the following booking and cancellation policies:

Deposits

  • All bookings over 45 minutes in duration require a 25% deposit to secure the appointment.

  • Our online booking system, powered by Timely, automatically prompts for this deposit for all services at the time of booking online.

  • Deposits are processed securely via TimelyPay, our trusted payment gateway.

Payment Options

You can choose to:

  • Use your stored card on file.

  • Nominate a different card at the time of booking.

  • Pay via the secure link provided in your invoice.

Please note, your deposit is not an extra charge and will be applied as a credit to your final bill. The only circumstances under which you may lose your deposit are:

  • If you cancel your scheduled appointment within 24 hours.

  • If you do not show up for your appointment.

  • If you are more than 15 minutes late for your scheduled appointment.

Cancellation Charges

  • Cancellations within 24 hours of your scheduled appointment will result in a cancellation fee of 50% of the service or treatment amount.

  • Any confirmed “no-shows” will be charged 100% of their service amount.

  • If you are more than 15 minutes late, we may be unable to accommodate your appointment. In this case, a 50% cancellation fee will also apply. We will do our best to reschedule your appointment to another time that is convenient for you.

Appointment Confirmation

  • 48 hours days before your scheduled appointment, you will receive a confirmation message via SMS or email. Please confirm your appointment by replying ‘Y’ for yes or ‘N’ for no. If you need to reschedule, contact Plume Skin promptly.

Please inform Plume Skin of any changes to your contact information to avoid missing essential communications.

Thank you for your understanding and support.

If you need further assistance or have any questions, feel free to contact us at hello@plumeskin.com.au or call (07) 3366 1014.